Términos del servicio

 

Terms & Conditions – Lily Brighton

This website is operated by Lily Brighton. Throughout the site, the terms "we," "us," and "our" refer to Lily Brighton.

Lily Brighton offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

General Use of the Site

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms and Conditions ("Terms of Service," "Terms"), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our site. By accessing or using any part of the website, you agree to be bound by these Terms.

Article 1 – Definitions

  • Withdrawal period: The timeframe during which the consumer may exercise the right of withdrawal.
  • Consumer: A natural person not acting in the course of a profession or business.
  • Business: A natural or legal person offering products and/or services remotely.
  • Distance contract: A contract concluded using remote means of communication.

Article 2 – Company Identity

  • Company name: Lily Brighton
  • Business Address: Calle Escalante 18, 46011 Valencia, Spain
  • Website: lilybrighton.co.uk
  • Email: info@lilybrighton.co.uk

Article 3 – Applicability
These general terms and conditions apply to every offer from the business and every distance contract and order between the business and the consumer.

Article 4 – The Offer
The offer includes a complete and accurate description of the offered products and/or services. Images represent the products faithfully, although colors may vary. Obvious errors or mistakes in the offer are not binding on the company.

Article 5 – The Contract
The contract is concluded when the consumer accepts the offer and meets the stated requirements.

Article 6 – Right of Withdrawal
The consumer has the right to withdraw from the contract within 14 days after receiving the product.

Article 7 – Costs in Case of Withdrawal
Return shipping costs are the responsibility of the consumer.

Article 8 – Exclusion of the Right of Withdrawal
Exclusion applies for custom-made items and hygienic items with broken seals.

Article 9 – Pricing
All prices include VAT unless otherwise stated.

Article 10 – Delivery
Orders delivered within 30 days unless otherwise agreed.

Article 11 – Complaints
Complaints must be reported within 7 days of delivery.

Article 12 – Contact Information
For questions, contact info@lilybrighton.co.uk.

 

Cancellation Policy

We understand that situations may arise in which you may need to cancel your order shortly after placing it. Our goal is to assist you as efficiently as possible while keeping our order processing smooth and timely.

Cancellation Timeframe
If you wish to cancel your order, you must notify us within 12 hours of completing your purchase. During this initial period, orders typically have not yet entered the processing phase, making cancellation possible.

Orders Already in Processing
After the 12-hour window, your order may already be:

  • Processed
  • Packed
  • Preparing for shipment
  • Shipped or transferred to the courier

Once your order has reached any of these stages, cancellation is no longer guaranteed. In such cases, we kindly ask that you wait until your order arrives. You may then begin a return request in accordance with our return policy.

Customer Support
If you need help or want to request a cancellation, feel free to contact our support team at: info@lilybrighton.co.uk

We will always do our best to assist you.